I brought in a silk/Cotton duvet cover and shams. It was in perfect condition less than one year old. The young man who checked me in noticed that the tag said dry cleaning. The fabric was returned ruined,hardened,wrinkled,and lost its sheen. Well speaking to the owner she was completely rude and in denial of the situation I would not recommend this place and I was a customer before for over four years bringing in regular dry cleaning. all she needed to say was I'm sorry and give it back to me without having me pay but she told me I cannot take it without paying. I paid for my other stuff and walked out with my duvet. I took it to another cleaner he said they use a water product that knots down the silk fabric and possibly ruined the sheen. The owner was unreasonable.
Everyone is so pleasant and values their customers. I am always greeted with a smile. They use eco friendly chemicals and our whites come back almost blindingly white. I have had sneakers and boots cleaned and they come back as good as new. Repairs and alterations are also done on the premises amazingly well. Please check their service out. I wouldn't recommend going anywhere else.
I had a bad experience here, however the owner reached out to me and was very apologetic and ensured me it was just due to a bad employee.
warettifabric was rough wrinkled and lost its Sheen
Bright Star Cleaners is a US Laundry based in Tinton Falls, New Jersey. Bright Star Cleaners is located at 596 Shrewsbury Ave, Tinton Falls, NJ 07701, USA.
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